What do you need to know?

On the Sign in page, use your email and password. The first time, choose “Create account” and declare that you are 18 or older. If you forget your password, use “Forgot password” and follow the instructions on the page.

Before your first purchase, enter your full name, a valid CPF and your date of birth in your profile. Orders are only created for people aged 18 or older. Checkout does not ask for game details: the player ID and, when requested, the server are entered only when you redeem the key.

The purchase must be made from an adult guardian’s account. They may redeem the key to the minor’s game account, subject to the game’s age rating and product restrictions.

Payment is by Pix only, processed by Luxtak. On the order page, scan the QR code or copy the code into your bank app. The recipient may appear as Luxtak or its partner institution. Check the amount and pay only the QR shown on your order. Do not pay individuals.

Do not pay an expired code. Check the order status. If you have already paid, wait for confirmation and contact support before creating another purchase.

Your Tranzio key appears on the order page as soon as payment is confirmed and security checks finish, usually within minutes. Each product’s redemption time is on the product page and in the purchase summary.

Redemption shows the account you entered and asks you to confirm before sending. If you already confirmed, open My redemptions and send a request immediately. If the top-up has not been sent yet, staff can correct it. If it was delivered, reversal depends on review and the game’s technical conditions.

The key is on the order page in your account. Choose “Show keys” and then “Redeem”, or type the key in the Redemption Centre. We do not send keys by email. If you withdraw within 7 days and no key in the order has been redeemed, the refund is automatic.

Within 7 days after payment, open the order and choose “Exercise right of withdrawal”. You may also use the public withdrawal form. You receive a reference and a reply within 5 days.

Refunds use the original Pix payment and go back to the originating account. If the key was not delivered, or no key in the order was redeemed, we start an automatic full refund and cancel the keys. Staff review other cases. We do not refund as store credit.

If the top-up does not arrive within the product's maximum time, the code is invalid, the amount is wrong or the region differs from the listing, contact Tranzio quoting the order. Tranzio fixes it directly: replacement, a new attempt or a full refund.

No. Every purchase is a one-time Pix payment. Tranzio does not offer plans, subscriptions or Pix Automático.

On the order page. Once issued, the number and link appear in the Fiscal document section. If you need help, give support the order number.

Use the Contact page, write to the support e-mail or create a request on your order. Every message gets a protocol and a reply within 5 days. Support: Electronic support: requests are received at any time through the form and by e-mail, with a reply within 5 days..

Use the Reporting channel (link in the footer). No account is needed, reports may be anonymous and the protocol appears at once. In immediate danger, call 190 or Disque 100.