Reporting Channel and Transparency

This English text is a convenience translation. In case of any divergence, the Portuguese version prevails.

This is Tranzio's Report Channel and Transparency page. It does not replace order support, withdrawal or LGPD requests.

1. What may be reported

You may report:

• potentially unlawful content or conduct;
• risk to a child or adolescent;
• fraud or scam using the Tranzio name;
• misuse of a trademark or intellectual property; or
• another relevant fact.

2. How to report and what to include

Submit the report through Reporting Channel. Sign-in is not required.

State the category, a description and a reference that helps assess the case, such as a URL, order number or key fragment. Contact e-mail is optional. Never provide the full key, password, token or access code.

3. Protocol, review and decision

The protocol is shown immediately on screen. The team reviews the report and records a reasoned decision. If you provide an e-mail address, Tranzio informs you of the result through that contact. The affected person may challenge the decision by replying with the protocol.

4. Urgent risk to children and adolescents

For risk to a child or adolescent, select that category in the channel. In an urgent situation or one that may involve a crime, also contact competent authorities, such as Disque 100, SaferNet or Police. Tranzio may refer the case to authorities where necessary.

5. Annual transparency report

The report covering each calendar year is published on this page by 31 January of the following year. It states the number of reports received by category, decisions and average response time.

6. Functions not offered

Tranzio does not offer user-generated content, public comments, reviews, marketplace listings or paid ad boosting. For these functions, the status is: not offered.

This page takes account of Decree No. 8.771/2016, arts. 16-A to 16-F and 20-A, as amended where applicable.

Version history

2.0 — 21 October 2026: first publication.