Safety
Check before you confirm.
Tranzio never asks for your game or bank password. We never ask you to pay an individual.
Official Tranzio channels
The form on this website is a support channel. Other channels, when available, are listed below and in the footer.
Report suspicious activityBefore paying with Pix
Use the QR code on your order page. Check the amount and recipient’s name in your bank app: Tranzio Intermediacoes e Agenciamentos Ltda. CNPJ 66.666.656/0001-56.
Signs of fraud
- A request for your password, bank access code or installation of a remote-access app.
- An extra charge by message to “release” a product you already paid for.
- Pressure to pay outside your order page or to an individual.
Paid and suspect fraud?
Contact your bank immediately through its app or your usual channel. Ask for a review through the Special Refund Mechanism (MED), where applicable. Keep your receipt and messages. MED addresses suspected fraud and operational failures; it does not replace support for commercial disputes and does not guarantee recovery.
Tell us what happened
Include the order number, date and channel used. Do not send passwords, access codes or the game redemption code through the form.
Security and fraud prevention policy