Terms of Use and Sale

This English text is a convenience translation. In case of any divergence, the Portuguese version prevails.

These Terms govern use of the store and purchases of game credits, codes and other digital game goods. Tranzio sells in its own name. Your rights under law, including the Brazilian Consumer Protection Code (CDC), are preserved.

1. Contracting seller and support

The contracting seller is Tranzio Intermediacoes e Agenciamentos Ltda, registered under CNPJ 66.666.656/0001-56, with address at Rua Aparecido Sanches Massano, 86, Centro, Mamborê/PR, CEP 87340-000. Official support channels are through the form on the Contact page or by e-mail at support@tranzioagenciamento.com.

Electronic support: requests are received at any time through the form and by e-mail, with a reply within 5 days.

Information requests, complaints, cancellations and other requests receive a reply within 5 days (Decree No. 7.962/2013, art. 4, sole paragraph). Protocols, order confirmations, keys and statuses appear on screen and in My Account. Human support replies are sent to the e-mail address provided by the customer.

2. Account, age and legal guardian

Accounts and purchases are only for people aged 18 or older. During registration, the person expressly states that they are 18 or older. Before the first purchase, they enter their full name, CPF and date of birth in the profile, and an order is only created if that date shows they are 18 or older. People under 18 cannot create an account.

At checkout, the buyer declares: “I confirm that I am 18 years old or older and am the buyer responsible for this order. If the product is intended for a minor, I declare that I am their legal guardian and authorise the purchase.”

A parent or legal guardian may buy through their own account, under their responsibility, for a minor's use and must supervise that use. We do not offer child, teen or linked accounts. If there are signs that an account belongs to a minor, it may be suspended and the order refunded.

3. Products and the Tranzio Key

Each SKU page states the game, package or quantity, SKU code, final price in Brazilian reais, availability, delivery estimate and maximum delivery time, and the account data required by the game. A product may be a top-up credited to a player ID, a PIN, a gift card or a publisher subscription code for a game or platform.

After Pix payment confirmation, each purchased unit generates a Tranzio Key in My Account > Orders. The Tranzio Key is a store-issued redemption code tied to one specific SKU and is single-use. It is not money, a balance, store credit or a means of payment; it cannot be reloaded or converted into cash, balance or another product, except in refunds required by law.

The Tranzio Key has no expiry date set by Tranzio; the game product follows the issuer's rules. Whoever holds the key may redeem it on a Tranzio account, even if that is not the purchasing account. Keep it secret.

4. Contract formation, payment and order statuses

Before generating Pix, checkout shows the order summary, final price, delivery method, maximum deadline, relevant restrictions and these Terms. By selecting Confirm order and generate Pix, you confirm the data and submit the order on the displayed conditions.

Each order receives a dynamic Pix QR Code and Pix Copy and Paste code generated for that order by the payment institution Luxtak. The QR Code payment deadline appears on screen. In your bank app, check the recipient name and amount before paying.

The status begins as order received or awaiting Pix. Pix is confirmed only after the payment institution's notification and a server-side query, not by the browser return. The order may then show Pix confirmed, Key available, redemption queued or in progress, completed, or failed with an explanation and remedy. Orders under MED or review may be suspended.

5. Delivery, redemption and deadline

The Tranzio Key becomes available in My Account > Orders after Pix confirmation. To redeem it, sign in at /en/redeem, enter the key and check the identified product. For a top-up, provide only the player ID and, where the game requires it, server or zone. Never provide a password, login, token, verification code or bank details.

For top-ups, the Tranzio team processes the credit to the informed player ID, directly or through suppliers engaged by Tranzio. For PINs, gift cards or publisher subscription codes, the issuer code is shown in the account after redemption when it is in stock; otherwise, the team obtains it and makes it available in the account.

The applicable maximum deadline is shown on each SKU page and in the summary before payment. If it is not met, you may request immediate performance of the offer or cancellation with a full refund, as applicable (CDC, art. 35). See also Delivery, Redemption and Tranzio Key.

6. Product restrictions and redemption data

Region, platform, server, account, age and other applicable restrictions appear on each SKU page. Check them before buying and before redeeming. The age rating shown for a game is the rating informed for it; the official rating is set by the publisher or ClassInd, when applicable. Check the game's official information.

Check the player ID carefully before confirming. If the ID is wrong, Tranzio will conduct a human review of the case. Reversal by the publisher cannot be guaranteed, but CDC remedies remain available.

7. Withdrawal, defects and refunds

You may exercise the right of withdrawal without giving a reason within 7 days from payment confirmation, until 23:59 Brasília time on the seventh day (CDC, art. 49). Use Exercise right of withdrawal in the order, the public /en/withdrawal form, including without signing in, or the support channels. The protocol appears immediately on screen.

If the Tranzio Key has not been redeemed and no code has been shown, it is cancelled and the full amount is returned by Pix at no cost. If the key was already redeemed, a code shown or a top-up completed, the request is not automatically refused: it goes to human review, with a reasoned response within 5 days.

For an invalid code, incorrect amount, non-delivery within the maximum deadline or wrong region delivered by Tranzio, Tranzio responds directly and offers the applicable solution, such as replacement, re-performance or refund. We do not send the consumer only to the publisher. See Cancellation, Refunds and Right of Withdrawal.

8. Tax document

The electronic tax document applicable to the transaction, when due, will be available in My Account > Orders. The approximate amount of taxes is informed in the order when available.

9. Permitted and prohibited use

You may use the store for personal and lawful purposes. You must not use false data or another person's data without authorisation; attempt to bypass limits, checks, price, region, ID or server; try to guess, generate or test keys in series; obtain or redeem another person's key or PIN without authorisation; resell keys or automate purchases and redemptions without authorisation; commit fraud, false disputes, false reports or unlawful activity; or breach store security.

We may limit, suspend or review an account, order, key or redemption where necessary to comply with law, prevent fraud or investigate misuse. The measure will be proportionate, will have human support where applicable and does not remove due-process, withdrawal or other consumer rights.

10. Intellectual property and non-affiliation

The store's structure, original text and interfaces are protected by applicable law. Third-party trademarks, game names, logos and other signs belong to their respective owners. Tranzio is not affiliated with, sponsored by or endorsed by publishers. Mention of a mark identifies product compatibility and does not create a licence or relationship with its owner.

11. Liability and consumer protection

Tranzio is responsible for the offer it makes, support and remedies required by consumer law. These Terms do not exclude or reduce liability that law does not allow to be excluded, require compulsory arbitration, or transfer Tranzio's liability to a payment institution, supplier or publisher.

A publisher's rules, including rules on region or account, may affect product use. This does not limit rights under the CDC where there is a defect, inaccurate information, failure to perform the offer or another situation of legal liability.

12. Communications

Confirmations, protocols, keys and statuses are available on screen and in My Account. Tranzio does not promise automatic e-mail for these events. Human replies to support and privacy requests are sent from support@tranzioagenciamento.com to the e-mail address provided by the customer.

13. Reports, challenges and transparency

To report potentially unlawful content or conduct, risk to a child or adolescent, fraud using the Tranzio name, misuse of a trademark or intellectual property, or another fact, use Reporting Channel. Do not provide the full key, passwords or access codes.

The channel shows a protocol, receives review and a reasoned decision. The affected person may challenge it by replying with the protocol. The annual transparency report is published on the channel page by 31 January of the following year, with the information stated in the channel policy.

14. Changes to these Terms

Future changes are disclosed before they take effect, with a version and date. The version accepted at purchase continues to govern that order. A change does not authorise a charge, data use or reduction of rights contrary to law.

15. Governing law and venue

Brazilian law applies. For consumer disputes, the consumer's domicile venue is assured (CDC, art. 101), without prejudice to other legally applicable rights.

Version history

2.0 — 21 October 2026: compliance review (Decree 7.962/2013, CDC, LGPD, Marco Civil and Decree 8.771/2016, Law 15.211/2025, LBI); replaces version 1.2.