Delivery, Redemption and Tranzio Key

This English text is a convenience translation. In case of any divergence, the Portuguese version prevails.

This page explains delivery, redemption and restrictions of the Tranzio Key.

1. What the Tranzio Key is

The Tranzio Key is a store-issued redemption code for one unit of a specific SKU. It is single-use. It is not a balance, money, store credit or means of payment; it cannot be reloaded, converted into cash or exchanged for another product, except in refunds required by law.

The Tranzio Key has no expiry date set by Tranzio. The game product follows the issuer's rules. Whoever holds the key may redeem it on a Tranzio account, so keep it secret.

2. Pix confirmation and availability

Each order receives a dynamic Pix QR Code and Pix Copy and Paste code. Payment is confirmed only after notification from Luxtak and a server-side query. A browser return does not confirm payment.

After confirmation, one Tranzio Key per purchased unit becomes available in My Account > Orders.

3. How to redeem

1. Sign in at /en/redeem with your Tranzio account.
2. Enter the Tranzio Key.
3. Check the product shown by the store.
4. For a top-up, provide only the player ID and, where the game requires it, server or zone.
5. Confirm redemption and track the status in your account.

Tranzio never requests a password, login, token, verification code or bank details for redemption.

4. How the product is fulfilled

For a top-up, the Tranzio team processes the credit to the informed player ID, directly or through suppliers engaged by Tranzio. For a PIN, gift card or publisher subscription code, the issuer code is shown in the account after redemption when it is in stock. If it is not in stock, the team obtains it and makes it available in the account.

5. Status and maximum deadline

The order may show awaiting Pix, Pix confirmed and Key available. After redemption, the status may be queued, in progress, completed or failed, with an explanation and remedy.

The estimate and maximum delivery deadline appear on each SKU page and in the summary before payment. If the maximum deadline is exceeded, you may request immediate performance or cancellation with a full refund, as applicable (CDC, art. 35).

6. Wrong ID and product restrictions

Check the player ID before confirming. If the ID is wrong, Tranzio will conduct a human review of the case. Reversal by the publisher cannot be guaranteed, but CDC remedies remain applicable.

Region, platform, server, account, age rating and other restrictions appear on each SKU page. Buy and redeem only if those requirements match your account.

7. Problems and a Tranzio remedy

For an invalid code, incorrect amount, top-up not received, delay beyond the maximum deadline or wrong-region product delivered by Tranzio, contact Tranzio first: through the form on the Contact page or by e-mail at support@tranzioagenciamento.com. Tranzio responds directly and offers the applicable solution, such as replacement, re-performance or refund. Also see Cancellation, Refunds and Right of Withdrawal.

Version history

2.0 — 21 October 2026: first publication.