Security and Fraud Prevention
Version 2.0 · Effective since 21 Oct 2026
Translation for convenience. In case of any discrepancy, the Portuguese version prevails. Read in Portuguese
This English text is a convenience translation. In case of any divergence, the Portuguese version prevails.
This page explains how to recognise official channels, pay with Pix more safely and report suspicions. The store accepts Pix only.
1. Official channels
The official support e-mail is support@tranzioagenciamento.com. Official support channels are through the form on the Contact page or by e-mail at support@tranzioagenciamento.com. The official domain is tranzioagenciamento.com. Be cautious with profiles, numbers, e-mails, links or messages that are not in the website's official channels.
Tranzio never asks for your password, bank password, login code, PIN, token, verification code, Tranzio Key or Pix authorisation. Never give those data to anyone.
2. Paying with Pix safely
For each order, checkout shows a dynamic Pix QR Code and Pix Copy and Paste code generated by Luxtak. Pay only the data displayed in the order. Before confirming in your bank app, check the recipient name, amount and order number.
Do not make another payment if you have a doubt. Keep the order number and Pix transaction data. If you suspect a Pix scam, notify your bank through its official channels as well.
3. Account, Tranzio Key and redemption
Passwords are stored as hashes. Tranzio Keys are stored with encryption and must be kept secret. Use HTTPS to access the store and sign in only on pages of the official domain.
The key appears in My Account > Orders after Pix confirmation. For a top-up, redemption requests only player ID and, where necessary, server or zone. Tranzio does not request a password, login, token, verification code or bank details to perform a top-up.
4. Checks and orders under review
Pix is considered confirmed only after notification from Luxtak and a server-side query. MED, the Special Return Mechanism, may be triggered by the payer's bank in fraud cases. Orders under MED or review may be suspended.
These checks do not remove rights of withdrawal, refund, support or other rights under the CDC.
5. How to report fraud
To report fraud, a scam using the Tranzio name, trademark misuse or other potentially unlawful conduct, use Reporting Channel. Provide only what is necessary, such as the order number, URL or key fragment. Never provide the full key, passwords, tokens or access codes.
For a delivery, amount, code or withdrawal problem, use the order, the /en/withdrawal form or through the form on the Contact page or by e-mail at support@tranzioagenciamento.com. Requests receive a reply within 5 days.
6. Data protection and staff access
The staff panel has role-restricted access. For questions or suspected misuse of personal data, use through the data subject request form or by e-mail at support@tranzioagenciamento.com. Also see the Privacy Policy.
Version history
2.0 — 21 October 2026: compliance review (Decree 7.962/2013, CDC, LGPD, Marco Civil and Decree 8.771/2016, Law 15.211/2025, LBI); replaces version 1.2.